Rawnet help 1000's of Carphone Warehouse Customers
Categories: Live Projects, Rawnet, Web Applications, Websites
August 27, 2009 by Adam
We’ve just launched an Online Repair Tracker within carphonewarehouse.com, allowing visitors to track the details of their phone repairs.
The Carphone Warehouse have over 55 Express Repair Centres around the UK, and 850 retail stores, offering a 14-day repair turnaround time. During these 14 days, customers will continue to contact the call center to find out the location of their mobile. This puts a tremendous burden on the call center, answering over 20,000 enquires a week.
The online system allows users to enter their job number and postcode, and using an API connected to their internal systems, we were able to display this information direct to the customer. This ultimately costs Carphone Warehouse nothing per enquiry, but reduces calls to the call center by 80,000 a week. The Return on Investment for this system was less than a fortnight!
This is a perfect example of how Rawnet can help companies save money and improve efficiencies. Customers are open to interact with brands online, and we can help identify where a relatively small investment in a web application, can result in huge savings, and a very happy customer base.
Click for more information on Rawnet’s Web Applications.
